Frequently asked questions
What is Moon Birdie?
Moon Birdie is a user-friendly, international online community focusing on crypto and blockchain. Moon Birdie offers education, news and top deals, with the goal to help users start their crypto journey and achieve long-term wealth and financial freedom.
Who is behind Moon Birdie?
Moon Birdie is built by a group of people that are absolute crypto enthusiasts. The founder is Swiss, based in Barcelona, and the management team is based in Italy and South Africa. A group of international experts that believe Crypto and Blockchain technology will change the world forever. The content and news updates are selected and written by crypto industry experts and wizards that are specialised in the different crypto niches.
What does Moon Birdie offer?
Moon Birdie is a premium community. Our members get exclusive access to a frequently updated Crypto Academy, where they can learn everything they need to know about crypto technology, investing and wealth management strategies. Furthermore, for more urgent and direct updates, they will stay ahead of the curve via different news channels, such as weekly newsletters and Telegram channels, all in an easy to understand language, so that everyone can understand it. Over and above this, the community members have several options to win amazing prizes and profit from carefully selected and well-negotiated special deals and promotions.
Where is Moon Birdie based?
Moon Birdie is based in Dubai in the United Arab Emirates. Its international employees work from different continents and time zones, as some of the best experts are based outside of Dubai.
Is it a good time to start the Crypto journey now?
Yes, the crypto and blockchain revolution has just started. Roughly 4% of the world's population is connected to crypto wallets and we expect this number to rise to over 50% in the next 10 years. The crypto industry is comparable to the internet 25 years ago; we are still early and it's a long way to go until we reach mass adoption.
Is Moon Birdie a new joiner friendly project?
Yes, absolutely. Our vision is to bring as many people as possible into the world of crypto currencies and blockchain technology. Moon Birdie helps its users on their crypto journey, so they can join the crypto revolution and enjoy financial benefits and financial freedom.
All of our academy courses are written and designed so that they are understandable for the people that are just starting and aren't experts in the crypto or the financial world. Also the newsletter and Telegram updates are written so they are understandable for normal people and not just for crypto nerds.
Is it worth it to join Moon Birdie if I am already a pro in the crypto industry?
Yes, the crypto markets are overwhelmingly complicated and the volume of news and updates is just not manageable. Moon Birdie cuts through the noise and summarizes the most important up to date facts available.
Why is Moon Birdie better than other services?
Moon Birdie has a clear and transparent business model. Moon Birdie charges its users for neutral and professionally researched crypto and blockchain information. Many news channels or influencers are only pushing and promoting projects within which they have initially invested themselves - a so called hidden agenda.
How do I access/register for Moon Birdie?
Users can sign up for the Moon Birdie membership by following the process on the website. If you are a new user, you will have to create an account and buy a membership. If you are an already existing user, you can login by using your username and password.
How do I pay for the Moon Birdie membership?
Users can pay directly on the Moon Birdie website. Either by Credit Card, with Paypal or with a Crypto Payment solution. Furthermore, we have several affiliate partnerships where users receive voucher codes which can be redeemed during the sign-up process.
What do I do when the voucher code isn't working?
Every voucher code is valid just once, allowing for a single account at Moon Birdie. Users experiencing issues with their voucher codes during the redemption process, need to contact the customer support of the voucher provider.
What is included in my Moon Birdie membership?
All users do have access to the full membership services - Academy, Insights and Top Deals. The difference in the pricing packages is the duration of the access. This depends on the selected pricing model.
Can I transfer the ownership of my Moon Birdie account?
Moon Birdie accounts are personal. Once you have redeemed your voucher code, you are the owner of the service and this cannot be transferred.
What happens to my data once I delete my account?
Your Information will be permanently deleted.
Is my data safe at Moon Birdie?
Absolutely. Moon Birdie is working with the latest technologies and data protection methods to guarantee that all your data is safe.
My account has been compromised. What can I do?
We strongly suggest you go to the Moon Birdie website and change your password in the "My Profile" section or click on the "Forgot Password" button and follow the necessary steps.
What kinds of education/courses/services are provided by Moon Birdie?
Moon Birdie provides different kind of products to premium users. These are mainly divided into three categories: Academy, Insights and Top Deals. Academy provides all the information a user needs to start and/or to upgrade their crypto journey; from the basics to more complex and advanced topics. New content is added regularly. Insights provide updated and exclusive information - insight, analysis and reports, via the Moon Birdie website, newsletters and Telegram channel. Top Deals provides exclusive deals, discount, bonuses and prizes.
Can Moon Birdie guarantee profit on suggested Crypto currency?
Moon Birdie does not provide financial advice, nor does it guarantee profits. Moon Birdie is not a financial product as we don't manage peoples' money. Moon Birdie shares information and insights from the crypto market. All financial decisions need to be handled by everyone individually, which requires research before investing. As with any investment, a profit is never guaranteed as it's associated with risk.
Is it possible to unsubscribe from the newsletter? And how?
Yes, every member can unsubscribe from the newsletter at any time by simply clicking the unsubscribe link in the email newsletter footer. Otherwise you can email us and we will sort this out for you.
If I want to re-subscribe later on, how can I do this?
Send us an email and we will re-add you to our mailing list.
Why can’t I access Moon Birdie straight away with the same account credentials that I use for other services?
Moon Birdie is an independent product but we are collaborating with different affiliate companies that are providing their members vouchers, so that these users can access Moon Birdie. These voucher codes are needed as the user creates an independent account as we are not allowed to exchange user data with any affiliated company.
How can I redeem my voucher code?
The provider of your voucher code has sent you an email with a link that starts the voucher redemption process. Otherwise, you can also do the normal registration process on the Moon Birdie website and then add the voucher code on the payment page. The voucher code will be redeemed and lets you buy access without using a credit card or PayPal.
My voucher code isn’t working. Who should I contact?
Please contact the support of your voucher provider. The customer support of your voucher provider can see if there is or was an error with your voucher and can replace your voucher code.
What is the benefit to get Moon Birdie product through voucher systems from affiliate partners?
Moon Birdie vouchers are mostly bundled with a big discount compared to the normal pricing. Our affiliate partners have bought a large number of voucher codes. As a result, users profit from the network effects that end up with better pricing for them.
Do the Top Deals expire?
Yes, the deals can expire at the sole discretion of the providers who offer them. Always return to our site to find the most updated offers.
Are the Top Deals managed by Moon Birdie?
No, the deals are managed by the companies that offer them. We select the best ones for you, but we strongly suggest our users to always check the conditions directly on the pages of the providers.
Do Top Deals work worldwide?
No, most of the offers only work in specific markets, based on local regulations enforced by individual states. We always try to provide the most up-to-date information on this, but it may happen that some offers are not accessible from your area for reasons beyond our control.
Is it guaranteed that I win something?
In the top deals section, we do give away prices and coins to the community. As we can't give away items to everybody, there are several lucky winners each week that are selected by a raffle process. It's completely based on luck and everybody can participate.
What kind of prizes are given away?
The Moon Birdie team provides great goodies and giveaways from projects that we support. We don't have guaranteed prices and giveaways but as soon as we receive new deals, we share them with the community. It could be NFTs, tokens, coins, or other digital goods.
In what way will the users be informed?
Users will receive between 1-5 newsletters via email per week, depending on the urgency of market updates.
Moon Birdie also sends out messages in the Telegram Group which gives users the quickest possible updates, in a very short and summarized form.
How often are news being sent out?
Moon Birdie publishes content on a very regular basis - between 1-5 newsletters via email every week. The newsletters cover different topics in the industry, so that users can select which elements are the most interesting for them.
What kind of information are covered in the newsletters?
Newsletters cover a wide range of topics: market overviews and reports, technical analysis, trending news, how to guides, coins and projects analysis, investing opportunities, top deals and premium offers.
What does Moon Bridie cost?
Moon Birdie offers different pricing packages that provide users with a variety of access periods. Starting from 1 month, all the way through to Lifetime memberships. The pricing packages can be seen on the ‘pricing’ page.
Is Moon Birdie a subscription service?
Yes, Moon Birdie is a subscription-based product. Depending on the payment method and the access period, users will be re-billed once the subscription period ends. The service automatically renews if users don't cancel the service.
How do I contact Moon Birdie support?
Please use the dedicated Moon Birdie support portal on the website or submit a request on the website contact page.
Where do I submit a suggestions?
Please use the dedicated Moon Birdie support portal on the website or submit a request on the website contact page.
Where do I report a bug?
Please use the dedicated Moon Birdie support portal on the website or submit a request on the website contact page.